Spotify Canada
Spotify Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spotify Canada has 2.0 star rating based on 173 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Spotify Canada to a friend or colleague.
- Rating Distribution
Pros: Music, Pro as good music, Generally an excellent service.
Cons: Can not contact spotify, Stealing my money, Unable to contact customer service unless a member.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spotify Canada has 2.0 star rating based on 173 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Spotify Canada to a friend or colleague.
- Rating Distribution
Pros: Music, Pro as good music, Generally an excellent service.
Cons: Can not contact spotify, Stealing my money, Unable to contact customer service unless a member.Recent recommendations regarding this business are as follows: "Do not get involve with Spotify.No one takes responsibility for anything.Easy to get in,unpossible to get out.", "How tf should I know? Just know this number isn't in service", "Everything is great", "Improve your service.", "Don’t use Spotify at all scam".
Most users ask Spotify Canada for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Spotify Canada Reviews
"Thumbs Up"
I am not disappointed or dissatisfied with your service. It is only because I havent been able to use the service for over a year due to circumstances that...
"Couldn't talk to a person about canceling service"
Cancel my service because I do not use it. I haven't used it for years. I thought that it was canceled long ago
Regina, Saskatchewan
Couldn't talk to a person about canceling service
Cancel my service because I do not use it. I haven't used it for years. I thought that it was canceled long ago
- Hard to cancel
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Request
I got charged for a monthly Spotify premium subscription for $14. I didn't want to pay it and I'm trying to get my money back, but Spotify support is saying it's been more than 14 days, so I can't get a refund.
I was literally charged yesterday.
I'm not having my money stolen. Please help.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spruce Grove, Alberta
I WANT TO CANCEL MY SUBSCRIPTION BUT UNABLE TO CONTACT ANYONE
have someone answer the phone so i can cancel my subscription
i never use spotify so that is why i wand to cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood talking on chat line
I was discontinue and starting to get advertisements and thought I never had this before. So I phone very hard to get some one to talk to.
Finally got on a chat line. The problem they told me is that I had miss a payment in August. But like I told him it wasnt in my statement so it your fault that you didnt charge me.
But it all resolve now. So thank you.
Thornhill, Ontario
Unauthorised charges
To whom it may concern,
I am writing to file a complaint regarding unauthorized charges to my account. I did not give permission for Spotify to continue any services, and I do not wish to use your music platform.
Money has been taken from my account without my authorization.
If these charges do not stop immediately, I will report this issue to the Consumer Bureau. I will also make my complaint public on Facebook so others are aware of this problem.
Please cancel any active subscriptions linked to my account and refund all unauthorized charges.
Thank you.
User's recommendation: Do not get involve with Spotify.No one takes responsibility for anything.Easy to get in,unpossible to get out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Payment issue
Payment date was wrong. I was told one date and payment came out to the previous date as expected. I want it rectified.
Thornhill, Ontario
Unsatisfied
To whom it may concern,
I am writing to file a complaint regarding unauthorized charges to my account. I did not give permission for Spotify to continue any services, and I do not wish to use your music platform.
Money has been taken from my account without my authorization.
If these charges do not stop immediately, I will report this issue to the Consumer Bureau. I will also make my complaint public on Facebook so others are aware of this problem.
Please cancel any active subscriptions linked to my account and refund all unauthorized charges.
Thank you.
Elena Zlobina
416-841-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREFUND
I did not initiate for them to take money out of my account on a Sunday evening when I intended to use that money for items at a local convenience store. This inconvenienced me so much.
Preferred solution: Full refund
Subscription information details
Calling customer service several times, not answering or taking my calls, always recorded answers all the time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Catharines, Ontario
Changing way of payment
Would give a higher rating if someone got back to me but no one has. I tried calling and sending messages but no answer
Gulfport, Mississippi
Never received any help. Spent time on AI trying to get resolution and got nowhere. To top it off you had the nerve to charge my AmerExpress card. You provided no help. No one did. I want to get cred
Duo is not working for my husband and like it had been. I have tried dealing with AI for half hour.
Didnt get me anywhere.
Tech was supposed to call and nothing. CALL ME PLEASE
Preferred solution: Refund of 48.00 I was charged to get help that never happened
Bedford, Nova Scotia
Spotify will not take any of my credit cards
Im trying to subscribe to Spotify family premium account but Spotify will not accept either of two credit cards.
I am asking Spotify to call me so we can figure out what is wrong with the payment issue and secure a yearly subscription.
I live on the east coast of Canada.
My phone number is (902) 565-****
Vancouver, British Columbia
I was charged during my free trial
I signed up in September and received 3 months free. I was told that my first payment would be in December 2025.
Today is October 13, 2025, and Spotify just hit my credit card for $14. What happened to my 3 months of free service?
Preferred solution: Full refund
Leduc, Alberta
I needed to switch my payment method
Angry and upset, I switched on the app; it's not working. For goodness' sake, this is ridiculous. I don't want to lose my music.
Preferred solution: Take my payment please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just want to cancel
I probably went on for two free months and just forgot to cancel. Thank you for canceling. Sincerely, Cathy.
User's recommendation: Everything is great
Can't sign in
Calls a number that's not in service!!!
It's the wrong phone number don't believe this *** also making me put 100 words is ***
User's recommendation: How tf should I know? Just know this number isn't in service
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